A patient who does not arrive for a scheduled appointment and did not cancel the appointment with at least 24 hours’ advance notice is considered a “no-show”. Patients may be assessed a $25 No Show fee if they do not show up for appointments or contact the practice 24 hours in advance.
Exceptions may be made for emergency situations on a case-by-case basis to be decided by management. If approved, the missed appointment status will be changed to “same day cancellation” and no fee will apply.
Patients who repeatedly fail to keep appointments or fail to cancel with at least a 24 hours’ advance notice may be dismissed from the practice.